TERMS AND CONDITIONS
Welcome to SV PLUS. You understand and accept that your visit to, access to, use of, and purchase of any product from our website and the use of our services, contents, and any other information connected with this website is conditional upon your acceptance without any modification of these terms and conditions.
These terms and conditions may be revised/modified by Solve , in its exclusive discretion, at any time without notice to you. The modified/revised terms and conditions shall become effective upon posting, and you will be believed to have accepted such amendments when you continue to use our website and services after such posting. If you do not accept all or part of our terms, you must immediately stop using the website.
To be able to use our website, you must be at least 18 years old or the legal age in the country in which you reside.
We will ask you to register for and maintain an active personal user Solve account to use some portions of our website. You hereby represent that the information provided by you during the registration process is truthful, accurate, and current. You may only own one account and must bear full responsibility for any/all activity(ies) that occur under your account.
NO MEDICAL SERVICES
You accept that while we sell supplements, we are not medical experts, and have not been licensed as medical experts in the United Kingdom. The contents, information as well as all other materials that we provide through Solve are intended for informational purposes only, and should never be taken as health or medical advice. You may not use them in place of qualified medical diagnosis, advice, and/or treatment.
We ask that you always consult your physician or qualified health care professional for a specific diagnosis about and treatment of your medical condition.
Except otherwise stated, all materials, including pictures, graphics, designs, icons, video clips, written materials and every other material made available on this website are copyrighted, trademarked, controlled or licensed by Solve , its affiliates or by certain third parties who have so licensed these materials to Solve . All materials are protected by the United Kingdom and international copyright laws.
Solve , our website, logos, page headers, button icons, scripts, and service names included in or made available through Solve are trademarks or trade dress of Solve in the United Kingdom and other countries.
USER GENERATED CONTENT
When you upload comments on the website, you guarantee that you are the sole owner of all such user content or that you alternatively have all rights, approvals, releases, and licenses required to grant us the license to the user content.
While any content provided by you shall remain your legal property, you, however, grant us a worldwide, irreversible, transferrable, continuous, royalty-free license to such user content, with the right to sub-license, duplicate, make derivative works of, adjust, openly show, publicly perform, distribute, and to use such user content without needing your consent, without having to give notice to you, and without the need to financially recompense you or any other entity.
To continue to gain access to Solve , you must abide by these rules of conduct:
- You must not remove any copyright, trademark or any other proprietary notices from any portion of our website; and must not link to mirror, or frame any portion of our website and services.
- You may not use any information gotten from the Solve website to contact organizations or people; must not try to gain unapproved access to or to debilitate any portion of our website and its related systems; and must not intentionally introduce Trojans, viruses, logic bombs, worms or any other malevolent software to the website.
- Your content must not under any circumstances violate any local, state, federal, and/or international laws; be illegal, slanderous, menacing, disparaging, indecent, ill-mannered, vile, or humiliating to any other individual or entity; and must not violate third-party rights, including copyrights, patents, trade secrets trademarks, and privacy or publicity rights.
- Your content must not be incorrect, false, or misleading; inhibit or restrict the normal flow of dialogue; and must not interfere with the Solve website, servers and/or networks connected to our service.
- You may not forge headers or in any way manipulate identifiers in a bid to disguise the origin of any content that is transmitted through the website; may not upload advertisements, spam links to other websites or individuals or solicitations, without prior written permission from Solve; or advertise chain letters or pyramid schemes.
- You may not access Solve using automated means such as harvesting bots without our prior permission; and may not upload content that mimics any person or entity, including without limitation, a Solve official, or falsely misrepresent your relationship with a person or entity.
- You may not make available any content that you have no right to so make available under law or under fiduciary or contractual relationships.
TERMS OF SALES
Your representation: By placing an order on Solve, you represent that you have the power to form legally binding contracts; are at least 18 years old; are not pregnant or breast-feeding; and that you have sought adequate independent medical advice if you are taking any medication.
- Images and colours
While we make every effort to make sure that the product images and colours that we use are accurate and current, you understand that product images and colours that you see on the device might be slightly different from actual product and colour, depending on your device’s ability to correctly communicate colour. We will not be liable for any difference in actual colour and image and the one depicted online.
You accept that we may change our product(s) so as to reflect changes in applicable laws and regulatory requirements; and/or to implement minor technical improvements and adjustments, provided that these changes will not have an effect on your use of the product. In the case that we make significant changes to our products, we will inform you in writing of such changes and the relevant impact this may have on your use of the product.
- Placing your order
You may place your order on our website, after which you will receive an acknowledgment email. Please note all orders are subject to acceptance by us, to be considered as valid.
- Availability and delivery
It is our policy to fulfill orders as soon as reasonably possible, at the most within 30 days after order confirmation. This standard order fulfillment may, however, change where there are exceptional circumstances or where we have notified you of out of stock or delays.
You understand that our contract with you will only relate to products not notified as out of stock. We will not be liable to supply products that may have been part of your order if they are out of stock until the products are available.
We will not be liable for delays outside our control. In case of delayed supply as a result of such events, we will contact you ASAP to inform you, and will then work to minimize the effect of the delay.
If the delay resulting from such events is protracted, you may contact us to end this contract and will then receive a refund for any products paid for but not yet received.
If you do not take delivery of your ordered products or if you fail to give us adequate delivery instructions, we may cancel your order, retain the products, and refund you the price of the products less applicable delivery charges.
You must rearrange delivery if you are not home when your order is delivered, and we may charge you for storage costs and further delivery costs in this case.
If you realize that you have entered incorrect details on your account, including without limitation your name, email address, card details and/or delivery address, you must notify us within three (3) days of setting up the account. If this is not done, we will not be responsible for the non-delivery of your products.
Risk and title: We shall retain the title to the products until you have paid fully for them (including delivery charges), and the title and the risk will pass to you from the time of delivery.
The prices for all products listed on the website are listed in GBP. These are subject to change at any time and without notice. Any changes, however, will not affect orders for which we have already sent you an order acknowledgment.
Refunds: You are entitled to a refund if the goods we deliver are different from what you ordered; they are defective or damaged, or the delivery quantity is incorrect. To qualify for a refund, you must notify us by email of the problem, not more than 14 working days of the delivery of the products.
You must also notify us if you have not received goods ordered by you within 30 days of the order date.
Once we have been notified of incorrectly supplied products, defective products, incorrect quantities or undelivered products, it is our policy to either make good any shortage or non-delivery; replace any damaged goods; or refund the amount paid by you for the goods, using the same payment method originally used by you. We will process the refund within 30 days of confirming to you if you are entitled to a refund.
- Customs and shipping charges
You must observe and comply with all relevant regulations and legislation, which may include obtaining all necessary customs, import, and other permits necessary to purchase goods from our website.
Delayed payment: We may end this agreement for the sales of products to you if you fail to make any payment due to us at the time that it is due; if you do not provide us with adequate information required to deliver the products.
Third parties: We will not assume liability for damaged products or delivery problems when third party organizations provide our products.
DISCLAIMER OF WARRANTIES/ LIMITATION OF LIABILITY
We make the Solve website available on an “as is” and “as available” basis only. All users fully agree that they use the Solve website at their own risk.
Solve explicitly disclaims all and any warranties of any kind, whether direct or implied, including but not limited to the indirect warranties of merchantability, suitability, non-infringement, and fitness for a particular purpose.
We do not represent that our service or product will meet your expectations and requirements; that it will be safe for your use; that any results obtained from the use of this service and the use of our products will be reliable or as expected. You understand and accept that any information or advice, be it oral or written, obtained by you from Solve shall not create any warranty not specifically stated in these terms.
Solve (even after being advised of the likelihood of such damages) will not be liable for any direct, indirect, special, consequential, supplementary, or exemplary damages, including but not restricted to, damages for loss of use, goodwill, profits, data or other unnoticeable losses connected from the use of or the inability to use the service.
We are a commercial website, and any city or state does not recognize us as a medical service provider. You accept that while we sell supplements, we are not medical experts, and have not been licensed as medical experts in the United Kingdom. The contents, information as well as all other materials that we provide through Solve are intended for informational purposes only, and you are not to consider them as health or medical advice or use them in place of qualified medical diagnosis, advice, and/or treatment.
We will not have any obligation to you or any other individual, for any matters outside our control; or any unforeseeable misfortunes or harms.
Our liability in connection with any product that you purchase through this website is strictly limited to the purchase price of that product.
If certain applicable law disallows the disclaimer of warranties/ limitation of liability as set above, it will not apply to you.
You agree to shield, indemnify and hold Solve innocent against any and all claims, expenses, and fees (including but not limited to legal fees), and damages in connection to your use of the website.
For the sake of convenience only, we may provide third parties links to other websites and/or resources. The presence of these links to third-party websites does not, in any way, establish Solve’s endorsement or commendation of these websites and resources. We are not responsible or answerable for any procedure, products, content, advertising, or any other material found on these third-party websites or resources.
WAIVER/SEVERABILITY OF TERMS
The failure of Solve to exercise or enforce any provision of these terms shall not be deemed a waiver of such a provision. If any provision of this legal agreement is found by a United Kingdom court of competent jurisdiction to be invalid, the affected specific provisions will be modified to reflect both parties’ intention while all other remaining provisions of this legal agreement shall remain in full force and effect.
Laws of the United Kingdom govern these Terms, and you consent to submit to the jurisdiction of its courts.
TERMINATION/CANCELLATION OF ACCOUNT
Both you and Solve have the right to terminate this agreement with notice, and these terms are effective unless and until so terminated.
Solve may also terminate this agreement or cancel your account at any time and without notice if you neglect to comply with any term or provision of this agreement.